Terms & Conditions, Refund, Cancellation, and Subscription Policy

Company Name: Red Sands Construction

Website: www.redsandsconstruction.com

Contact Email: support@redsandscostruction.com

Contact Phone: +27 612 922882 WhatsApp

1. Scope of Services

Red Sands Construction provides both physical construction/contracting services as well as digital solutions, including web/mobile applications, software platforms, and recurring digital subscription services.

2. Payment Terms, Subscription Billing & PayFast Processing

  • Currency: All transactions and subscription fees are billed in South African Rands (ZAR).

  • Payment Gateway: All payments—including one-off deposits, milestone payments, and recurring subscription billing—are securely processed through PayFast (Pty) Ltd, an authorized South African payment gateway.

  • Recurring Subscriptions:

    • By purchasing a digital subscription or subscribing to app-based services, you authorize Red Sands Construction to automatically charge your designated payment method via PayFast on a recurring basis (e.g., monthly or annually) according to your selected plan.

    • You will receive digital notification/confirmation of recurring payments processed via PayFast.

  • Accepted Payment Channels: Visa, Mastercard, Instant EFT, Debit Cards, and PayFast Subscription Tokens.

  • Card Security: Red Sands Construction does not store credit card or banking credentials on its servers. Card transactions are processed directly in PayFast’s PCI-DSS Level 1 compliant payment environment.

3. Service Delivery & Access Policy

  • Physical Construction & Contracting: Work or material procurement begins after the required deposit/invoice payment clears via PayFast. Timelines and delivery schedules are detailed in individual client proposals.

  • App Services & Digital Subscriptions:

    • Access to mobile apps, web applications, or digital subscription platforms is granted immediately or within 24 hours upon successful payment confirmation through PayFast.

    • Digital products and app access are delivered electronically via user login credentials, link activation, or direct app download instructions sent to the registered email address.

4. Subscription Cancellation Policy

  • Cancelling Recurring Subscriptions:

    • Users may cancel their app or software subscription at any time prior to the next billing cycle through their online account settings or by emailing support@redsandsconstruction.com

    • Cancellations must be submitted at least [e.g., 24 to 48 hours] before the next scheduled renewal date to avoid being billed for the following period.

  • Access Upon Cancellation: Once cancelled, you will retain access to the app subscription features until the end of your current paid billing period. No further recurring charges will be processed by PayFast after cancellation.

5. Physical Construction Cancellation Policy

  • Before Site Commencement: Written cancellation within [e.g., 7 days] of deposit payment is accepted, provided no custom materials have been purchased. An admin/processing fee of up to [e.g., 10%] may be deducted to cover non-refundable PayFast fees and setup costs.

  • After Mobilization / Custom Fabrication: The client remains liable for all expenses incurred up to the cancellation date, including non-returnable materials, supplier fees, and labor hours worked.

6. Refund Policy

  • App & Digital Subscriptions:

    • Due to the immediate delivery of digital app access and software services, recurring subscription payments are generally non-refundable once a billing cycle has commenced.

    • If you experience technical faults, system outages, or billing errors, you must notify technical support at support@redsandsconstruction.com within 7 days. Approved adjustments or refunds for technical issues will be issued via PayFast.

  • Physical Construction & Custom Services: Deposits for custom building materials, bespoke fabrications, or dedicated labor setup are non-refundable once ordered or executed.

  • Refund Processing: Approved refunds will be credited back to the original card or bank account via PayFast within 7 to 14 business days.

7. Customer Privacy (POPIA) & Data Protection

  • We strictly comply with the Protection of Personal Information Act (POPIA).

  • Personal details collected during app registration or payment processing (name, email, phone number) are used solely for account management, service delivery, and billing communication.

8. Merchant Information & Governing Law

This website, digital applications, and all associated transactions are governed by the laws of the Republic of South Africa.